ARRIVAL: Please arrive 5 to 10 minutes before your scheduled appointment to fill out paperwork.
LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full-service time if you are late. We will do what we can in the time allowed.
CONSULTATIONS: Please be aware that not all services can be provided at the time of your scheduled consultation. It will be dependent upon the amount of time needed for the service, availability, and preparations.
PRODUCT RETURN POLICY: Products must be returned within 15 days (no exceptions) with the full value returned in the form of a gift card.
GIFT CERTIFICATES: Expiration is one year from the purchase date. Gift certificates are not redeemable for cash and are nonrefundable. Gift certificates must be present at the time of service.
PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and nontransferable. Packages must be used by the expiration.
PAYMENTS: We accept all major credit cards.
GRATUITY: Gratuity is not included. Tips typically average 15% to 20% of your service total and are appreciated.
GUEST: Must be at least 18 years old to receive spa services. Anyone under 18 years of age, that enters the Spa facilities, must be accompanied by a parent or guardian and must be attended to at all times.
We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations.
Cancellations inside the 24-hours window will be charged 50% of the service and no-shows will be charged the full treatment amount. For Gift Certificates and Packages the same policy applies.